Returns & Refunds

We want you to be happy with your order. If something arrives damaged, incorrect, or there is another issue with your shipment, please contact us at hello@catchandreleasewines.com as soon as possible and we'll work with you to make it right.

Wine

Due to the nature of wine and applicable shipping regulations, we generally cannot accept returns or exchanges of wine once it has been shipped. If your wine arrives damaged, you receive the wrong item, or there is another issue with your order, please contact us at hello@catchandreleasewines.com with your order number and, when applicable, a photo of the damaged shipment.

Refunds or replacements for damaged or incorrect wine shipments will be handled on a case-by-case basis.

Merchandise

Unworn and unused merchandise may be returned within 30 days of delivery, provided it is in its original condition. To request a return, email hello@catchandreleasewines.com with your order number before sending anything back. If your return is accepted, we'll provide return instructions and a prepaid return shipping label.

Original shipping charges are non-refundable. Unless an item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.

Damaged or incorrect orders

Please inspect your order when it arrives. If anything is damaged, missing, or incorrect, contact us as soon as possible at hello@catchandreleasewines.com so we can evaluate the issue and make it right.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund after it has been issued.

Questions

For questions about a return, refund, or order issue, contact us at hello@catchandreleasewines.com.